Everything Related to ATG

Inorder to debug CSC, to find out the right component or from which JSP the particular frame is rendering is difficult. Please enable these two Properties in the dyn/admin of CSC to find out an help symbol on top of all the frames which gives all the necessary information. /atg/svc/agent/ui/AgentUIConfiguration

There is bug that has been introduced in ATG 11 pertaining to CSC Clone order. If we try to clone order which has coupons associated with it, It will fail to copy most of the times. When Performing returns/Copy order we generally perform Cloning of the Order in CSC and Work on the Cloned order. When doing this operation it generally takes more time and it fails if it was not able to fetch the details in Specific time frame. Below is the error that is been Seen in the logs. Error Tue Nov 29 16:29:59 EST 2016 1480454999909 /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-103429/atg/commerce/custsvc/returns/StartReturnExchangeProcess Caused by (#5):java.lang.RuntimeException: CONTAINER:atg.repository.RepositoryException; SOURCE:java.sql.SQLException: Unexpected exception while enlisting XAConnection java.sql.SQLException: XA error: XAResource.XAER_NOTA start() failed on resource 'SwitchB':   XAER_NOTA : The XID is not valid  Error Tue Nov 29 16:29:59 ES...